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Software Solutions Specialist

Boring Business Systems
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We are seeking a Software Solutions Specialist to handle installation and post-sales support for software solutions aimed at improving business processes and workflows. Your main responsibilities will include implementing software, providing ongoing support, and ensuring seamless integration with multifunction devices and client processes.

Key Responsibilities

  • Install and configure software solutions at client sites.
  • Provide post-sales support for software solutions.
  • Create cases and collaborate with manufacturer support teams to resolve issues promptly.
  • Use a ticketing system to track time and notes on projects.
  • Assist with connectivity installations of multifunction devices.
  • Evaluate software solution products beneficial to prospects and clients.
  • Work with Solutions Pre-Sales Staff to implement and test software solutions.
  • Ensure client goals are met through ongoing support of software products.

Qualifications & Experience

  • High school diploma or GED; some technical school preferred.
  • Minimum of 2 years of experience in a similar role.
  • CompTIA certifications (A+, Network+) preferred.
  • Experience or comprehensive training in network topology and software applications related to digital graphic systems (Adobe products, Quark, Corel, Microsoft).
  • Strong technical knowledge and experience with on-site customer relations.
  • Proficient in MAC and PC operating systems and connectivity to digital MFP devices.
  • Knowledge of computer operating systems, network design, implementation, and servicing.
  • Experience servicing and supporting complex systems, equipment accessories, and software.
  • Ability to load software and troubleshoot connected digital devices within a networked environment.
  • Strong customer service skills with a consultative approach.
  • Ability to adapt communication styles based on audience (technical end user to non-technical decision maker).
  • Demonstrated willingness to work with team members and assist in skill development.

Desired Skills:

  • Technical graduate with a 2-year degree preferred.
  • Certifications such as Security+, CDIA+, Server+.
  • Familiarity with a wide range of software applications (Windows 10/11, MAC, Unix, AS 400, RightFax, I-Option, Prism, PageScope, eCopy, V-care, Command Work Station, Equitrac, Print Grove, Canvas, e-copy, Cero certs, Print Fleet, FM Audit, Adobe, UniFLOW, ImageWare).

Benefits:

  • Monthly Car Allowance to cover transportation costs.
  • Quarterly and company bonuses. 
  • Company Cell Phone & Laptop to stay connected and productive.
  • Ongoing Training & Development to enhance your skills and grow in your career.
  • Exciting Benefits & Perks - Medical, Dental, Vision, Life Insurance, 401 K, Vacation, Sick Time, Employee Stock Ownership, the opportunity to attend our annual President's Trip and more!

Physical Requirements

  • Ability to sit for extended periods, walk, and stand as needed.
  • Occasionally lift or move equipment weighing 25 lbs or more.
  • Strong hand-eye coordination for typing and writing.
  • Ability to read fine print and digital screens.
  • Clear verbal communication skills for client interactions.

Application Process:

  • Phone interview.
  • Complete personality profile assessment.
  • Interview with the hiring manager.
  • Team interview.

Additional Information

This job description is intended to provide a general overview of the role. Responsibilities and duties may be adjusted as business needs evolve. Boring Business Systems is committed to fostering a dynamic and engaging work environment.

Why Join Us?
This role offers the chance to be part of a forward-thinking company with nearly 100 years of success in delivering innovative IT and print solutions. If you’re ready to drive growth, make an impact, and thrive in a collaborative environment, we’d love to hear from you!

Boring Business Systems is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Boring Business Systems is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Boring Business Systems are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Boring Business Systems will not tolerate discrimination or harassment based on any of these characteristics.