Associate Intake Specialist

As an Associate L1 Intake Specialist at Wipro Technologies-USA, you will be a vital part of our Business Process Services team, primarily focused on delivering efficient and accurate processing of customer requests and documentation within a fast-paced environment. This role requires exceptional attention to detail, the ability to manage multiple tasks simultaneously, and a strong commitment to providing excellent customer service.

Key Responsibilities include:

• Performing a variety of clerical and administrative functions following established guidelines to support operational workflows.
• Operating under immediate supervision, effectively handling incoming customer communications via fax, email, and phone to identify and process requests accurately.
• Utilizing multiple tools and computer systems concurrently, including navigating through various computer screens to locate pertinent information and carry out assigned tasks.
• Exercising sound judgment and problem-solving skills to make independent decisions within the scope of the tools and processes provided.
• Quickly learning and applying new information and procedures to daily responsibilities, demonstrating learning agility.
• Maintaining a positive and professional demeanor that contributes to a productive and collaborative workplace.
• Monitoring queue systems such as Get Next to ensure timely handling and processing of requests, minimizing backlogs and improving workflow efficiency.
• Managing return mail and scanning documents into the workflow system accurately to maintain documentation integrity.
• Processing Enrollment Services Folder requests and related mail with high accuracy and attention to detail.
• Cataloguing member requests and correspondence received through email, fax, or postal mail by indexing and organizing documentation systematically.
• Coordinating and facilitating the mailing of necessary documentation to members, supporting the Work From Home (WFH) Customer Service team.
• Performing print services and other ancillary tasks as needed to support team objectives.
• Assisting with other duties as assigned to support team and business needs.

Minimum Qualifications and Core Competencies:

• A positive attitude with a sincere commitment to delivering superior customer service.
• High School Diploma or GED is required; further education is a plus.
• Experience range from entry level to up to 5 years in related clerical or customer service roles is acceptable; prior experience in a fast-paced office environment is advantageous.
• Proficient computer literacy, especially with Microsoft Office Suite applications, enabling effective task management and documentation handling.
• Physical ability to lift between 15-20 pounds as part of routine duties.
• Strong communication skills with the ability to convey information clearly and positively, fostering effective interactions with team members and customers alike.
• Comfortable multitasking and managing competing priorities efficiently while maintaining accuracy.
• Exemplifies core competencies such as client centricity, passion for results, execution excellence, collaborative teamwork, learning agility, problem-solving, decision making, and effective communication.