Operations and Experience Manager

Location: St. Petersburg, FL

Hybrid Role

FTE: 80%

We are looking for a hands-on culture enthusiastic to join our operations team as our focal point in the growing St. Petersburg office. If you are a strong project manager and a people person who enjoys a fast-paced tech environment, take a look at what we have to offer.

About Us

vcita is a compact, quick-smart app that keeps you fully connected to your business, whenever and wherever you are working from. 

With vcita, you can track and perform all your daily tasks, from the "first hello"​ to the last invoice: charge and collect payments, invite clients to book you online, create branded invoices and quotes, and send SMS appointment reminders - all in a few simple clicks, from one single app. 

Founded in 2010 by a team of four, vcita set out to change the way people turn their passions into a business. Today, as a market leader in the small and medium-sized business management space, the company has grown to a team of over 100 but remains focused on the original goal. Tailored specifically for service providers, our software continues to redefine the way they interact with their clients — by driving more opportunities from the web, mobile, email, and social with ease of use designed for the average person.

Our teams are based out of Tel Aviv Israel, Bellevue Washington, and St. Petersburg Florida. 

Job Summary: 

In this role, you will oversee the daily operations of our US-based team, ensuring a seamless and engaging experience for both on-site and remote employees, and be the lead on all experience-related activities. Your responsibilities will include managing the physical office environment, coordinating IT needs, and leading the operational aspects of onboarding new hires. You’ll play a pivotal role in cultivating a positive company culture by driving employee experience initiatives that reflect the company’s mission and values. 

Key Responsibilities:

• Serve as the primary point of contact for both on-site and remote teams.
• Oversee office maintenance, facility improvements, vendor relationships, and IT equipment management, including asset tracking and orders.
• Lead the operational processes on all lifecycle events (onboarding, offboarding, leave of absence, birthday, anniversary etc.)
• Track and manage expenditures for office operations, IT equipment, and employee experience, ensuring spending aligns with budgetary constraints and reporting any variances or concerns.
• Lead the planning and execution of employee experience strategies that foster engagement, collaboration, and alignment with the company mission and company culture, while continuously supporting initiatives that strengthen a positive workplace atmosphere.
• Any other tasks or projects as assigned.

Skills & Qualifications:

• At least 2-3 years of experience in office management with a strong focus on team-facing responsibilities, preferably in a tech environment.
• Excellent problem-solving skills with a proactive approach, and the ability to think on your feet.
• Exceptional communication skills, written and verbal, with the ability to effectively support both on-site and remote employees. Comfortable being a key point of contact and a culture ambassador.
• Demonstrated ability to foster a positive employee experience and align initiatives with company culture.
• Proficiency in navigating a tech-driven environment, with strong confidence in working across a wide range of software and tools.
• Experienced in tracking budgets and monitoring expenses across multiple categories and analyzing funds expenditure.
• Passionate about fostering a positive employee experience and promoting a vibrant company culture.
• Extra credit:
• Familiarity with HRIS platforms.
• Proficiency in design tools like Canva

Benefits

• Competitive pay and stock options
• Comprehensive health benefits package- 100% of premiums paid for health, dental, vision, life, and disability.
• 50% of Dependents’ premiums
• 401k with employer match
• Flexible Spending Accounts
• Observed holidays, generous PTO
• Generous Parental Leave plan
• Frequent team events and perks with a culture of collaboration, fun, and mutual support.

Disclaimer: 

vcita is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, faith, gender, gender identity or expression, sex, sexual orientation or stereotyping, national origin, genetics, age, ancestry, ethnicity, medical condition, pregnancy, marital status, partnership status, family or parental status, physical or mental disability military or veteran status, citizenship status, or any other status protected by applicable law.

vcita is an E-verify employer.